version 2019-1; published and in force since 01.06.2019.
the present terms and conditions set the conditions for sales made between any physical person who wants to make a purchase of grifone products (“Products”) inhttps://www.grifone.com/gb/; and textil seu sau, a society of Spanish nationality, registered with the number A25200668 , in barcelona, with social domicile in c/Muntaner 292, 3o 2a, 08021 Barcelona (together “GRIFONE”, we or as necessary the context)
1.- about these terms and conditions.
These terms and conditions result from application only to purchases made in the online store.
occasionally we can change the present terms and conditions. We will detail the date of entry into force in the heading. any change in terms and conditions shall be applicable to orders made in or after the date of entry into force.
when ordering products, you agree to be bound by these terms and conditions and accept them.
to be able to purchase Product/s, oted must:
provide your name and address, phone number, email address, payment data and other information required;
in case you are a company and need another type of invoice, please provide nif number, social reason;
at least 18 years old;
In case you have created an account with a personal user ID and a password, keep your password protected at all times and not to get to know anyone, as you are personally responsible for each purchase made with your user ID and password.
3.- processing of an order and conclusion of the contract.
oted agree that your order is an offer to buy the products listed in your order, in accordance with these terms and conditions. all orders must be accepted by us.
We can decide, at our sole discretion, not to accept orders, abnormal orders, orders from which we suspect that they have not been made in good faith or orders that have not been made by individuals.
After receiving your order, if we accept it, we will send you an order confirmation via email, with your order number and with the details of the Product(s) you have requested and the terms and conditions. the conclusion of the contract will take place at the time you receive the confirmation of the order by email.
the order confirmation email constitutes your proof of purchase. Please keep it since we will not file your contract.
4.- prices, transport and handling, charges and taxes.
the price charged for a product will be the price in force at the time the order is made and will be reflected in the order confirmation email.
We can change prices at any time without notice. price increases will only apply to orders made after such changes.
Product/s prices include iva or other applicable taxes, but do not include transportation and handling costs.
charges for transport, handling and corresponding iva or other taxes will be displayed in the online store during the order processing and, in any case, in the email confirmation of your order.
In the event that certain expenses cannot be calculated reasonably before the conclusion of the contract, we will inform you how the total price will be calculated.
codesdiscountwill not be cumulative to other offers that can be produced in punctual ways( outdoor week, black friday, sales. )
We deliver the Product/s only in spider and in accordance with the following restrictions:
We cannot deliver in:
army barracks and units in overseas,
prisons and Andorra, canarian islands, ceuta, melilla
the delivery options are as follows:
spain: estimated delivery time of 1 to 3 working days.
other europa: estimated delivery time of 2 to 5 working days.
both the delivery time and the delivery option you choose will be confirmed in the order confirmation.
the delivery time shall not exceed 30 days from the conclusion of the contract, unless you specifically agree to a later date. In the event that you do not receive the order within that period, you will have the right to require the delivery, giving us a new reasonable delivery time. If this is not the case, you may terminate the contract and have the right to have all the amounts that you have paid.
We may reject those orders in which you require a specified delivery time, if this implies the impossibility of meeting the required delivery time. in those cases where you have required delivery within a specified period or days, you will have the right to terminate the contract if we do not meet the specific deadline.
if you place a custom Product(s) order, the manufacturing time for that Product(s) will be added to the delivery time of the selected supply option.
In case you oted, unreasonably, elude the delivery or withdraw the receipt of the delivery after we have notified you that we have tried to deliver the requested Products(s) to you, or in case you have provided us with an incorrect delivery address that gives rise to a failed delivery, the package to deliver will be returned to us. In the event that, after the first attempt to deliver, the Products(s) remains without being delivered(s) for a period of 7 working days and is returned to us without being delivered(s), we will have the right to cancel the contract and we will refund the amount in accordance with Article 9.
We shall not be liable for delay or lack of compliance in the event that delay or failure to comply are due to circumstances beyond us in accordance with the generally accepted law or principles.
We ask you to examine the package delivered and the products received within 14 (short) days after they were delivered to you and to check your status and that the contents of the package delivered are complete. in case of damages to the Product(s) or in case any product is missing, please contact our site.customer service(email@example.com)
6. Availability of the Product(s)
we do not guarantee the availability of any products in the online store.
unless we accept your order, we reserve the right, without liability or notice, to change, suspend or interrupt the availability of any product.
7.- compatibility, product information.
when placing an order, please make sure that the product(s) you purchase is/is compatible for the intended use. Please use the information provided in the online store as a final reference point for oted when checking the compatibility. In case there is a difference between the content of the online store and that of any other website (or any other source of information), the compatibility of the Product/s as shown in the online store at the time of purchase, will be the one that prevails.
payments can be made by sequra, credit/debit card (Visa/Mastercard), paypal or bank transfer.
all payments will be subject to security controls.
Therefore, it is possible that our services will contact oted to confirm the information of your order as well as the details of the order, such as domicile, domicile of the person indicated as receiver of the order, etc...
8.1. sequra - purchase first, pay later
make your purchases with total confidence. purchase now and pay when you check your order, up to 7 days after shipping. without cost added. service managed bysequra.
8.2. sequra - flexible position
divide the payment into 3, 6 or 12 monthly. for only a fixed cost per month. you can modify or complete the payment when you want without penalties.sequra.
9.- refund and refund.
Please note that we will only process returns and refunds for purchased Product(s) at the online store.
Right of withdrawal: If you have purchased Product/s for your private use as a consumer and wish to exercise your right to withdraw from the contract and return the Product(s), you may do so by sending an email firstname.lastname@example.org the order number and clarifying that it is for return, within 14 days from the date of receipt of the Product(s). In the event of a contract relating to multiple products, the right of withdrawal shall expire within 14 days from the date of receipt of the last product.
to exercise your right of withdrawal and return the Product(s), please refer to the return form you received with your package and complete the requested information, the form must be sent in the package to return.
oted will only be able to return the products that have been the subject of reasonable care on your part and that it has not been used(s) in a different way than that which is necessary to determine the nature, characteristics and correct functioning of the Products(s). oted will be responsible for any decrease in the value of the Product(s) derived from a use on the part of the Product(s) other than the use that is necessary to determine the nature, characteristics and correct functioning of the Products(s) you have purchased.
Please note that you may not exercise this right of withdrawal with respect to:
- any precinct product consisting of inner garment that has been depreciated after delivery and cannot be returned for reasons of hygiene.
Once we have received your online statement regarding the termination of the contract, we will send you an email confirmation.
- enter the websitegrifone.comand then place the access data to enter your account.
- clickhistory and details of my orders.
- Clickdatato see more details of the order.
- select the product you want to return / change inthe product boxand then tell us whymotive wants to return/ change. (e.g.: I stay big / small size / don't feel well / the color doesn't drop me / has some flaw / is not the product I ordered, etc. )
- Clickrequest return.
after having made these steps, the customer support teamGrifoneyou will receive the return, you will contact the customer to agree the date and time of the collection, the state of the return will change in process.
you will be sent to the customer by e-mail the labels they must print to place in the package and a seur carrier will pass through your home to withdraw the package.
Once the product has been received in our warehouses, we will return the money (the process may take about 5 to 10 working days).
international returns, if they have a cost according to the country (see sectionshipments and returns).
oted must include all accessories, user manuals and any free gift found in the same package.
Please treat the Product(s) with reasonable care and return it(s) in the same conditions in which it was/was delivered to you.
Please package the Product(s) in a safe way and make sure the order number is clearly visible outside the package.
in order to ensure a quick and safe return, we suggest you comply with the return instructions.
We will refund the price you have paid for the Product(s) within 5 to 10 days from the one in which we have received the returned Product(s) in our warehouse.
However, we will be able to retain such reimbursement until we receive the Product(s) or receive proof that you have sent back the Product(s), applying what is previously done.
the payment will be made through the same means of payment that you used in the initial transaction.
if you return Product/s 1) that you are not authorized to return, 2) that you have damaged or used in a different way than that which is necessary to determine the nature, characteristics and operation of the Product(s) or 3) that is not/n complete/s 4) that you have not treated them with reasonable care during the time you have had them in your possession and/or upon returning them, we reserve the right, either to reject your refund or
other return cases: In case the Product/s you have received does not correspond to the ones you have requested, or in case your order is incomplete or has been damaged during the transport, please contact us promptly with our request[Customer Service], either via email or by phone, to receive assistance.
10. Guarantees and legal rights.
We grant you a legal guarantee in accordance with the laws of spider.
Please bear in mind that this warranty policy does not affect, exclude, limit or respend (and should not be interpreted in that regard), the rights that you are entitled to by law.
if you consider that you have the right to receive warranty services, please contact uscustomer service(email@example.com).
11. Personal data
We will be reasonable to keep the information related to your order and your payment secure, however (if there is no serious negligence on our part) we will not be responsible for any damage and/or damage you may suffer in the event that third parties make an unauthorized access to any of the data you have provided when you access or place an order from the website.
12.- our responsibility
the present terms and conditions establish all of our obligations and responsibilities in relation to the Product/s. to the maximum extent permitted by the applicable law, we do not grant any kind of guarantees, whether express or implied, or accept other conditions or other terms that link us, except those expressly mentioned in these terms and conditions.
In particular, we will not be responsible for ensuring that the Product/s are suitable for so purposes unless you have informed us of such purposes at the time of the conclusion of the contract and we have accepted them.
We will make reasonable efforts to verify the accuracy of any information we include in the online store. We do not guarantee that the online shop meets so requirements or does not suffer interruptions or does not contain errors, nor that defects will be corrected, nor that the site or server that allows its availability are free of viruses or errors or that allow the full functionality, accuracy and/or reliability of the online store. We will not be responsible for any loss of content or material downloaded or transmitted through the online store.
We shall not, under any circumstances, be liable for loss of income, loss of profits, loss of contracts, business or expected savings, loss of data, loss of trade fund or loss of reputation or for any damage or damage, regardless of their nature or the way they originate. Notwithstanding the foregoing, nothing in this section shall affect such legal rights and nothing in the present terms and conditions shall exclude or limit liability which cannot be legally limited or excluded in accordance with the applicable law, including, in a declaratory and non-limitative capacity, liability arising from death or injury due to negligence or fraud.
the online shop can only be used for legal purposes and in a manner permitted by law. oted agrees to comply with all applicable laws in relation to the online store and with any transaction made in or through the online store.
if any of the stipulations of these terms and conditions are invalid, unlawful or unenforceable, such stipulation shall be applied to the maximum limit permitted by law, and the validity, legality and applicability of the other stipulations shall not, in any way, be affected or impaired.
about the purchases in the online store, will be communicated via electronics by sending an email or by another electronic publication.
Please note that these terms and conditions do not affect (and should not be interpreted in that sense) so legal rights that are irrenunciable or cannot be limited by contract.
14. customer service.
Ourscustomer servicewill assist you with any questions related to orders made at the online store. oted can contact us, either via email or by phone from Monday to Friday from 10 am to 7 pm, except official parties.
by phone: +34 931 561 116
15. Applicable law
the present terms of sale are governed by and must be applied in accordance with the laws of spider.