Shipping & Returns
National Shipping (Spain)
International Shipping (Europe zone A)
International Shipping (Europe zone B)
International Shipping (Countries out of EU)
National Return (Spain)
International Return (Europe zone A)
International Return (Europe zone B)
International Return (Countries out of EU)
*Customer will pay one way shipping cost to realise the exchange of one product. New product´s shipping cost will be asumed by GRIFONE
Carry out an exchange / return
The customer will be sent by email the labels that they must print to place on the package and an UPS carrier will stop by their home to remove the package.
Once the product is received in our warehouses, we will proceed to refund the money (the process may take from 5 to 10 working days).
For any other questions and / or queries, you can contact us by sending an email to firstname.lastname@example.org, indicating the order number.
Select the product you want to return / exchange in the products box and then tell us why you want to make the return / exchange. (Ex: it fits me large / small in size / It does not suit me / I do not like the color / It has some defect / It is not the product I ordered, etc.)
Click request return.
Shipping and return policy Spain (Peninsula & Balear Islands)
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, the client has a period of seven business days (In our case, you have 14 calendar days) from receipt of the merchandise to exercise your right of withdrawal without the need to justify your decision and without penalties for exercising it.
In case you want to make a return, contact us by email at the address email@example.com, indicating the order number, name, surname and telephone number.
The right of return cannot be exercised when there are clear indications that the products have been used for a long time (more than a few minutes). It is mandatory to return the correctly protected products, in their original packaging, in perfect condition for later sale (without imperfects, defects or stains caused by the customer) and together with their corresponding accessory(s) to the address indicated.
Any package that lacks any of the sender's identification elements (name, surname, address, order number) cannot be accepted. The return of the products or services requested will give rise to the reimbursement of all the amounts paid by the user relative to the amount of the products.
These amounts will be paid to the customer by the same means in which the payment was made within 30 days from the exercise of the right of return.
In all cases, an email will be sent to the customer informing him of the refund.
Cash on delivery will not be accepted.
In accordance with banking legislation, refunds cannot be made on credit cards whose expiration date has expired. In that case, GRIFONE.COM reserves the right to request the client all the necessary data to make the corresponding refund by bank transfer.
Replaces & Changes
In the event that you want to change your product for another, it can be carried out as long as there is a new product requested.
To make an exchange or return contact us by email at the address firstname.lastname@example.org indicating the order number, name, surname, and telephone number.
Once we receive the product and verify that it is in good condition, we will proceed to send you the new product. If the initial purchase is for an amount greater than the purchase of the substitute product, the differential will be paid within a period of less than 30 days from the receipt of the return through the same channel through which the purchase was made.
If the amount of the substitute product is of a higher amount, once the returned product has been received and it has been verified that it is in good condition, and after receiving the payment by the client of the price differential of more products. transport, it will be sent to you.
The estimated delivery time for almost all our products is 1 to 3 business days within Spain, and 2 to 4 business days for the rest of Europe. If the delivery times for an order are different from those set out here by default, these will be indicated in the order confirmation phase. They are also mentioned in the order recap message and can be viewed in My Account / My Orders.
The products are sent to the address indicated by the customer when placing the order. To optimize delivery, we invite the partner to indicate an address where the order can be delivered within normal business hours.
GRIFONE.COM reserves the possibility of splitting shipments. Orders are sent through various logistics operators.
GRIFONE.COM does not assume any responsibility for the consequences of possible delays in shipping.
If the customer is not at the indicated address to receive their package, they usually try to deliver the package to a relative or a person living in the same place. Otherwise, a notification is left in the mailbox and the customer can contact our customer service center to coordinate the delivery.
The moment you receive your package, you must:
- Check the conformity of the merchandise received at the time of delivery.
- Point out any anomaly in the purchase order, stating your reservations and including your signature.
- Confirm by registered letter with acknowledgment of receipt said reservations to the carrier within three business days.
If it is necessary to resend the items to us, you will have to complete the return form included in the package, within seven days of delivery. Once this period has elapsed, no claim will be accepted.
If the product is delayed or does not reach its destination, the customer can contact our customer service by sending an email to email@example.com
In the event of a return due to the impossibility of delivering the order (incorrect recipient address, deadline for collection ... etc), the customer is automatically notified by email. Without news from you in the next 3 months from the receipt of the email, GRIFONE.COM reserves the right to cancel the order.
At GRIFONE.COM orders have free shipping to the Peninsula and Balear Islands (Spain). For shipments to the Canary Islands and Andorra, consult previously through the email firstname.lastname@example.org.
Shipments made to the rest of Europe have shipping costs, you can see the prices at the top of this page.
Our logistics provider is UPS for shipments made within Spain. To track their order, the customer can check by entering www.seur.com by entering the tracking code (received in the purchase confirmation email), where you can find all the information about the order until it reaches the indicated destination. for the client. You also have the option to track the order by clicking on the email sent by GRIFONE once the order has been shipped. For international orders you can follow your package by entering https://www.ups.com/track?loc=en_ES&requester=ST/